Questions
Gate Maintenance & Service Contracts: Common Questions
How is a maintenance contract priced?
From a walk of every gate on the property. The number of gates and operators, their type and traffic, the safety devices, access control, fire access hardware and the visit interval set the quote.
Do you service gates you did not install?
Yes. The first visit is a full inspection against UL 325 and ASTM F2200, and the report tells you what you have before the contract starts.
Is this an on-call arrangement for a broken gate?
No. It is scheduled maintenance, with every visit booked in advance. Work found during a visit is quoted and scheduled.
How often will you visit?
It depends on traffic, usage class, age and exposure. We set the interval at the first inspection and review it after a year of reports.
Will the fire department device be checked?
Yes. Key switches, access boxes and manual releases are tested on every visit, and backup power is run where the gate has it.
Can the reports go straight to our board?
Yes. We format them for a board packet, with each gate, each result and recommended work graded by urgency.
Do you cover properties outside Austin?
Yes, across Travis County, including Barton Creek, Rollingwood, Volente, Steiner Ranch and Lakeway.
Is maintenance work covered after a visit?
Work we carry out is covered by a written warranty, stated in the contract.
What happens at the first inspection?
We walk every gate with the manager, test each operator and safety device, check fire access hardware and finish, and send a written report with a contract proposal.